الدعم والمساعدة

Support and help

Email mohamedalazme133@gmail.com with a description, your device model, operating-system and game version. A screenshot can help after private information is removed. Never send passwords, verification codes or payment-card details.

Missing farm after deletion or device changes

Saves are local. Apple or Google sign-in is not a cloud save and does not transfer your farm. App deletion may erase progress and gems. If you have an operating-system backup, review Apple's recovery options; recovery from sign-in is not promised. Do not uninstall the game simply to fix a sign-in issue; retry or restart it first.

Signing out or removing a connection

Open the game's account page and choose sign out or remove the account connection. Local farm progress remains. Full Apple authorization can be revoked in Apple settings; Google connections can be managed in the app or Google account. Game Center is separate.

Missing purchased gems

Allow App Store authorization to complete, reconnect to the internet and reopen the game on the purchasing device. Pending or Ask to Buy requests are not completed purchases. If the problem persists, contact support with the pack, approximate time and game version. Do not buy again to repair the first transaction. Apple handles purchase review and eligible refunds at reportaproblem.apple.com, subject to its policies and applicable law.

Game Center visits and rankings

Check internet access, Game Center sign-in, family restrictions and compatible game versions, then retry. Visitors view the host farm; they cannot spend the host's funds or change host progress. In-game Apple or Google sign-in does not itself enable Game Center.

Fictional economy and privacy

Wealth, home and relationships are fictional game statistics. Souq Al Manakh is not a real investment service and offers no cash-out. For privacy requests or deletion of support correspondence, email us and read the privacy policy. The studio does not hold a cloud copy of your farm.